Google Workspace [Questions 9]

What is Google Workspace?

Google Workspace is the Business/Enterprise version of Gmail, Google Drive, Google Meet and more.

You connect your business domain to it so you can send and receive email in a professional manner, and create a login for each of your staff members.

With Google Drive you can save all of your documentation and information in a place that you can control the visibility and access of data, plus make it available on any platform at anytime, anywhere.

Google Meet is an easy to use online meeting tool with no installation necessary, runs in your browser. Participants don't even need to have a Google account!

Can I cancel Google Workspace at any time?

No. Your contract with Google is for a 12 month commitment. Even if you pay monthly you are committed to 12 months.

How do I get started with Google Workspace?

You can choose a package and sign up from the Google Workspace page.

If you are not confident with domain names and email, then we highly recommend you take our concierge set up option!

Where are the Google Workspace Terms & Conditions
I run multiple businesses – do I need separate accounts?

Businesses take many forms and having multiple domain names, brands or separate businesses is common. Google Workspace allows you to connect several domains into the one account so you can send email from any of them, and the recipient will know no different. You can also divide up your staff into those brands (called Organisational Units) and provide different settings and access levels for each brand.
The benefit of this is having the ability to wear multiple business hats but keep control over your business without having multiple logins and subscriptions.

What are my support options?

All of our Google Workspace customers get access to the following:

  • Professional support from our Google Certified Collaboration Engineers
  • Assistance with adding and deleting users when required
  • Updating of groups, changing of members, updating email aliases
  • Ticket based support during business hours
  • Free Google Workspace 101 training
  • Access to hints and tips via our newsletter and YouTube channel
  • DNS configuration and domain management

If you have a direct issue and need one to one support you can book a Google Workspace Problem Buster session for $150

If your team is larger or you have specific requirements you can check out our Google Workspace Care Plans

What is a user?

A User is defined as one human being in your organization, and they get their own personalized email address (you@yourcompany). It is best practice to give each person in your company their own login & password, then grant access to email, documents and services as required and provides you with security of your data, and accountability of each user's actions.

Without their own account how would you be able to invite them to meetings, share a contract document with them, give them access to your valuable intellectual property, effectively ensure they are denied access when they leave your employ?

Group email aliases such as sales@yourcompany and support@yourcompany are included in pricing and don’t count as additional users.

How do I buy and pay?

Get started with Google Workspace immediately by selecting your plan and clicking buy now. WE are available on live chat, or contact sales.

We’ll get you set up quickly, and you can pay by credit card or by direct debit monthly or annually.

Your annual contract starts on the lowest number of Users required, and you can increase, paying pro-rata costs for any new Users to the end of your contract term. On renewal of your term we reduce that cost as you reduce your users.

Even if you pay monthly you will have a 12 month annual commitment.

Google is cheaper than you!

Yes, you can go direct to Google and set up Google Workspace. The downside is you’ll be missing out on all of our expertise learned from helping thousand’s of clients over the last ten years.

As a Certified Google Cloud Partner we are reselling their product, and they get most of the cash. As a business we know how important good support is, so we add $1/user/month to your costs to help us provide quality support without you paying the full cost of an outsourced IT support company.

CRM [Questions 3]

How does the 30 day money back guarantee work?

We can set up a lot of your system for you, but there are things you will need to do yourself. This is because we do not have access to your email, social media accounts and calendar.

But don't worry - we'll help you connect all these things in our online course. You will need about 1 hour to complete these steps and will start to see benefits really quickly.

Once you have done these steps you will be able to book your onboarding call with us. We need this to happen like this because we can't teach you or plan for your success without your accounts being connected first!

When do I get my onboarding call?

When you sign up we'll go through and do your initial set up.

When your account is ready you will get to login, and you can sign up to our guided set up course.

Once you have completed the initial part of this course we'll send you a link to book your onboarding call.

We do it in this order to ensure you get the big value from us to plan your automations and strategy, not spending time connecting your social media accounts.

What do you do for me?

We'll configure your account with all the necessary domain settings so you can get to work. This means your emails will have the highest chance of hitting the inbox.

Your initial configuration will also contain:

  • Basic email template
  • RSS to email campaign ready to go
  • One calendar ready to take bookings
  • Contact form
  • Custom Unsubscribe flow
  • High ticket lead sales funnel

Gemini for Google Workspace [Questions 6]

Can I get a free trial of Gemini for Google Workspace?

Yes you can. Note you must have an active Google Workspace subscription before this happens.

You can fill out the form on our Gemini for Google Workpsace product page to get started.

Does Gemini work with the Workspace apps I love to use?

Of course! Consider Gemini as your Workspace AI sidekick. With Gmail, Docs, Sheets, Slides, and more, it integrates easily and offers real-time support without requiring you to ever switch between apps. If you join us for a free trial, we'll guide you through how to use each app.

How can I manage my workload with the help of Gemini?

Your best tool for increasing productivity is Gemini. Do you need a brief synopsis of a long document? Is your gaze fixed on a blank page? Gemini can be used to create original text formats, summarize content, and even automate tedious tasks. Gemini can help you organize your workflow and focus on higher-impact tasks by streamlining your work on emails, spreadsheets, and presentations.

Is Google Gemini safe for my data?

A primary concern for Google Workspace is security. Gemini follows stringent data privacy guidelines to guarantee the privacy of your personal information. You can take advantage of Workspace's strong security features and the extra assurance that Google's dedication to data protection provides.

How can I become proficient in using Workspace with Gemini?

When you start your Free Trial for Google Gemini, we'll walk you through the features over a number of days with our handy email-based guided learning.

Beyond that, Google provides a range of resources to help you make the most of Gemini. With all these resources available, including extensive training materials and supportive services, you'll quickly become an expert Gemini user within Workspace.

How much does using Gemini with Workspace cost?

The Gemini Business and Gemini Enterprise subscription plans are the two that can be customised to meet your needs. Business is a fantastic place to start because it provides essential features at a reasonable cost. For users who need more features or are in high volume, Gemini Enterprise offers a scalable solution.

Gemini can be licensed for selected users in your organisation, and does not need to be licensed to every Google Workspace user.

ChromeOS [Questions 0]