Routing Email for Deleted Users To Another Account

When you run a company there are people that come and go. In some cases you might want to catch any mail for that deleted user and send it to another person or mailbox.

Steps:

1. From the apps dashboard https://admin.google.com
2. Click Apps – Gmail – Advanced Settings
3. Add a new Receiving Route
4. Name the rule
   • Select Messages to affect: Inbound
   • Select Change Envelope Recipient
   • Add the destination user address
   • Execute only if the envelope recipient matches – add in the old address, or use regex e.g. anna@|info@ will match anna@ OR info@ on the incoming email address.

SixFive is a Google for Work Partner, with Certified Deployment Specialists and Administrators on hand to help https://sixfive.io/google-apps/